Training for Companies >> Conflict Resolution

One day course

There is a way to approach conflict in which we can reach a win/win and collaborate to a successful conclusion for all involved. This session will focus on bringing about an end to participant's conflict situations quickly, cost-effectively and with as little discomfort as possible.

This session will provide your participants with the skills, knowledge and awareness necessary to display a positive approach to conflict handling.

What is conflict? - Helping participants to understand and appreciate how conflict occurs, whilst reviewing their own experiences.

How to spot conflict - Looking at the tell-tale signs and the more predictable behaviours inherent with conflict.

Why conflict can be difficult to resolve - A look at the behavioural aspect of conflict. How our desires drive our behaviour and what this means.

Positions and Interests - A further exploration of how people focus on positions when working on interests can produce better results. Supported by an excellent training game.

The stages of conflict - Plotting the typical path that a conflict follows and relating this to participants own experience.

The five methods of managing conflict - Exploring the methods individuals use to manage conflict, which are: Avoiding, Accommodating, Forcing, Compromising and Collaborating.

Resolving conflicts you are involved in:

Skills required - Identifying and discussing the key skills.

Conflict resolution model - Following a set method of resolution.

Personal conflict situation - Applying skills to a personal situation.

Negative responses - Coping with typical responses.

Practice - A chance to demonstrate and practice in a safe environment

Resolving conflict between others - How to manage the process of helping others resolve conflicts without becoming embroiled.

Objectives:

At the end of this session, your participants will be able to:

• Define conflict and how to identify it
• Explain positions and interests and why conflict is so hard to resolve
• Identify the stages of conflict and the five methods of dealing with it
• Follow set approaches to handling conflict

Cost:

£295 per delegate min 6 delegates.