Training for Individuals >>Business Administration - Standards Breakdown Level 2

This SVQ is designed to reflect the work of administration staff across a wide range of industries and types of organisation. Administration skills are crucial to the effectiveness and efficiency of any organisation, and these qualifications demonstrate a thorough understanding of current theory and practice, which is respected and recognised by practitioners and employers alike.  The level two qualification offers a wide variety of subject areas including ICT, health and safety, finance and accounting as well as offering learners the opportunity to import units from other qualifications so as to make it easier to match their SVQ to their job role. This level provides good working knowledge and understanding of an occupation. It demonstrates an employee's ability to perform a range of tasks with some guidance or supervision. Competence levels are related to job roles such as Junior Secretary or Administration Assistant. Please note: Individual units from any SVQ qualification can be undertaken separately.

Mandatory Units: - Candidates MUST complete these two units:

Unit 201 - Carry out your responsibilities at work
Unit 202 - Work within your business environment

Optional Units: - Candidates must also complete 3 of the following units in addition to the mandatory units.

Group A

Unit 110 - Ensure your own actions reduce risks to health safety
Unit 203 - Manage customer relations
Unit 204 - Manage diary Systems
Unit 205 - Organise business travel and accommodation
Unit 206 - Deal with visitors
Unit 207 - Process customers' financial information (FSSC)
Unit 208 - Operate credit control procedures (FSSC)
Unit 209 - Store, retrieve and archive information
Unit 210 - Research and report information
Unit 211 - Organise and support meetings
Unit 212 - Use IT Systems (IT User)
Unit 213 - Use IT to exchange information (IT User)
Unit 214 - Use word processing software (IT User)
Unit 215 - Use spreadsheet software (IT User)
Unit 216 - Use database software (IT User)
Unit 217 - Use presentation software (IT User)
Unit 218 - Use specialist or bespoke software (IT User)
Unit 219 - Use a telephone system
Unit 220 - Operate office equipment
Unit 221 - Prepare text from notes
Unit 222 - Prepare text from shorthand
Unit 223 - Prepare text from recorded audio instruction
Unit 224 - Produce documents
Unit 225 - Work effectively with other people