Training for Individuals >> Customer Service - Modern Apprenticeship (Scotland) Framework

These units help focus you on the areas in customer service that are so important such as: how you build your customers first impressions, your knowledge of your service or product, going that extra mile so customers want to come back, dealing with building up good relationships with customers and many more to chose from customer service is the core of your company.

If you want to improve your career prospects in this area of work then these units will benefit you, they will help you examine and develop your skills and stand out from the crowd.

Please note: Individual units from any SVQ qualification can be undertaken separately.