Online Courses >> Advice and Guidance - Level 2 - 6 Units:

Advice and Guidance units are suitable for people who work in areas where they are advising and guiding others - people who: can influence what happens at work. mentor others and have the ability to ask the right questions and suggest ways in which things could be improved work in training, counselling, financial advising, advice centres or in any industry where you may need to offer advice & guidance Please note: Individual units from any SVQ qualification can be undertaken separately.

3 Mandatory Units:

• AG2 - Support clients to make use of the service
• AG4 - Interact with clients using a range of media
• Customer Service Unit 6 - Develop personal performance through delivering customer service

Plus 3 Optional Units from:

• AG13 - Enable clients to access referral opportunities
• AG21 - Provide and maintain information materials for use in the service
• Support customer service improvements
• Promote additional products or services to customers
• Process customer service information
• Health & Social Care Unit 240 - Contribute to the identification of the risk of danger to individuals and others
• Health & Social Care Unit 241 - Contribute to the effectiveness of teams
• Health & Social Care Unit 242 - Receive and pass on messages and information