Online Courses >> Customer Service - Level 2 Standards -

These units help focus you on the areas in customer service that are so important such as customers How you build your customers first impressions, your knowledge of your service or product, going that extra mile so customers want to come back, dealing with building up good relationships with customers and many more to chose from customer service is the core of your company. If you want to improve your career prospects in this area of work then these units will benefit you, they will help you examine and develop your skills and stand out from the crowd. Please note: Individual units from any SVQ qualification can be undertaken separately.

2 Mandatory and 5 Optionals (at least one from each theme) = 7 UNITS

• Prepare yourself to deliver good customer service
• Provide customer service within the rules
• Give customers a positive impression of yourself and your organisation
• Promote additional services or products to customers
• Process customer service information
• Deliver the customer service promise
• Make customer service personal
• Go the extra mile in customer service
• Deal with customers in writing or using ICT
• Deal with customers face to face
• Deal with customers by telephone
• Deliver reliable customer service
• Deliver customer service on your customers' premises
• Recognise diversity when delivering customer service
• Recognise and deal with customer queries, requests and problems
• Resolve customer service problems
• Develop customer relationships
• Support customer service improvements
• Develop personal performance through delivering customer service