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Online Courses >> Retail Skills - N/SVQ Level 2
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It takes more than floor sales people to run a successful retail organisation. Career paths in operations, marketing, merchandising, HR, finance, and technology exist within in the retail industry. Start your retail career building with these units.
There are plenty to chose from from Merchandising to product expertise and finance and administration. Help get your foot up the ladder.
Please note: Individual units from any SVQ qualification can be undertaken separately.
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Mandatory Unit:
- E.19 - Work effectively in your retail team ...215
Optional Units :
Sales
- C.3 - Help customers choose products in a retail environment ... 63
- C.4 - Maximise product sales in a retail environment ... 65
- C.5 - Provide information and advice to customers in a retail environment ... 67
- C.6 - Demonstrate products to customers in a retail environment ... 69
- C.12 - Promote loyalty schemes to customers in a retail environment ... 81
Stock Management
- B.3 - Receive goods and materials into storage in a retail environment ... 13
- B.4 - Put goods and materials into storage in a retail environment ... 15
- B.6 - Process customer orders for goods in a retail environment ... 19
Product expertise
- B.9 - Prepare products for sale to customers in a retail environment ... 25
- B.10 - Process bake-off products for sale in a retail environment ... 27
- B.11 - Process fish and shellfish for sale in a retail environment ... 29
- B.12 - Process greengrocery products for sale in a retail environment ... 31
- B.13 - Finish meat products by hand in a retail environment ... 33
- B.17 - Contribute to dough production control and efficiency (Improve) ... 43
- B.18 - Select, weigh and measure dough ingredients (Improve) ... 45
- B.19 - Hand divide, mould and shape fermented doughs (Improve) ... 47
- B.21 - Maintain food safety while working with food in a retail environment ... 51
- C.11 - Assemble retail products in customer's home/workplace ... 79
- C.17 - Provide the lingerie fitting service in a retail environment ... 95
- C.35 - Promote beauty products to retail customers ... 135
- C.37 - Help customers to buy National Lottery products in a retail environment ... 141
Merchandising
- B.5 - Keep stock on sale at required levels in a retail environment ... 19
Visual Merchandising
- C.2 - Display stock to promote sales to customers in a retail environment ... 61
- C.18 - Follow guidelines for planning and preparing visual merchandising displays ... 99
- C.19 - Follow guidelines for dressing visual merchandising displays ... 101
- C.20 - Order graphic materials for visual merchandising displays ... 105
- C.21 - Dismantle and store visual merchandising displays ... 107
- C.22 - Make props for visual merchandising displays ... 109
- C.23 - Put visual merchandising displays together ... 113
© Skillsmart Retail Ltd Approved by the UK Coordinating Group 2006 Page 4 of 219
Finance and Administration
- C.8 - Process payments for purchases in a retail environment ... 73
- C.9 - Process payments and credit applications for purchases in a retail environment ... 75
- C.10 - Process cash and credit transactions in a retail environment ... 77
- C.36 - Follow point-of-sale procedures for age-restricted products in a retail
environment ... 139
Customer Service
- B.7 - Process returned goods and materials in a retail environment ... 21
- D.1 - Give customers a positive impression of yourself and your organisation
(Institute of Customer Service) ... 151
- D.2 - Support customer service improvements (Institute of Customer Service) ... 153
- D.3 - Resolve customer service problems (Institute of Customer Service)... 155
Organisational Effectiveness
- E.6 - Help to maintain health and safety in a retail environment ... 177
- E.7 - Help to keep the retail unit secure ... 179
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