Online Courses >> Advice and Guidance - Level 3 - 6 Units:

Advice and Guidance units are suitable for people who work in areas where they are advising and guiding others - people who: can influence what happens at work. mentor others and have the ability to ask the right questions and suggest ways in which things could be improved work in training, counselling, financial advising, advice centres or in any industry where you may need to offer advice & guidance Please note: Individual units from any SVQ qualification can be undertaken separately.

3 Mandatory Units:

• AG1 - Establish communication with clients for advice and guidance
• AG2 - Support clients to make use of the advice and guidance service
• Customer Service Unit 6 - Develop personal performance through delivering customer service
• AG15 - Review own contribution to the service

Plus 3 Optional Units from:

• AG3 - Develop interactions with advice and guidance clients
• AG4 - Interact with clients using a range of media
• AG5 - Assist advice and guidance clients to decide on a course of action
• AG6 - Prepare clients through advice and guidance for the implementation of a course of action
• AG7 - Assist clients through advice and guidance to review their achievement of a course of action
• AG11 - Negotiate on behalf of advice and guidance clients
• AG12 - Liaise with other services
• AG13 - Enable advice and guidance clients to access referral opportunities
• AG21 - Provide and maintain information materials for use in the service
• AG27 - Facilitate learning in groups
• Health & Safety Unit 'A' - Ensure your own actions reduce risks to health and safety
• Work Related Violence Unit W6 - Ensure your actions contribute to a positive and safe working environment
• Learning & Development Unit L11 - Enable learning through demonstrations and instruction