Online Courses >> Customer Service - Level 2 Standards -

These units help focus you on the areas in customer service that are so important such as: how you build your customers first impressions, your knowledge of your service or product, going that extra mile so customers want to come back, dealing with building up good relationships with customers and many more to chose from customer service is the core of your company. If you want to improve your career prospects in this area of work then these units will benefit you, they will help you examine and develop your skills and stand out from the crowd. Please note: Individual units from any SVQ qualification can be undertaken separately.

2 Mandatory and 6 Optionals (at least one from each theme) = 8 UNITS

• Understand customer service to improve service delivery
• Develop customer service within the rules
• Promote additional services or products to customers
• Make customer service personal
• Go the extra mile in customer service
• Deal with customers in writing or using ICT
• Use customer service as a competitive tool
• Organise and promote services or products to customers
• Deliver customer service on your customers' premises
• Recognise diversity when delivering customer service
• Deliver customer service using service partnerships
• Organise, deliver and maintain reliable Customer Service
• Improve the customer relationship
• Monitor and Solve Customer Service problems
• Using risk assessment in customer service
• Process customer service complaints
• Work with others to improve customer service
• Promote continuous improvement
• Lead a team to improve customer service
• Gather, analyse and interpret customer feedback